| Customer Service ... A Real Difference |
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- PWC telephone is answered by a real live person within three rings during business hours
- Builder or homeowner is immediately transferred to a PWC professional who will provide them service on their issue or question
- PWC recognizes that homebuyers and builders usually have the same desire, which is to get the issue resolved fairly and quickly
- PWC service representatives are experienced and skilled. Listening to the home buyers complaint and understanding it facilitates resolution of the issue
- Over 95% of warranty disputes are resolved without arbitration
- Builder request for supplies are shipped before the sun sets
- PWC professionals conduct periodic training sessions for builder’s staff including warranty service, marketing, operations and administration. Builders may have staffing changes, but PWC’s commitment to training will continue
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©1994-2007 PWSC | PO Box 800 | Annandale, VA 22003-0800 | P: 800-850-2799 | F: 800-851-2799
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