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FirstLink

PWSC FirstLink LogoA PWSC Builder Edge Service

As an extension of your PWSC warranty partnership, FirstLink Service delivers real-time, white glove, concierge care to address questions, problems or issues from your home buyers, taking the burden off you. Save time, save money, save the hassle of 1st and 2nd year calls by directing your homeowners to FirstLink where we will respond efficiently and appropriately with:

  • A dedicated service team for your homeowners from day one
  • High-Level, experienced warranty expertise to review warranty coverage and specific tolerances
  • Post-close walk-through items identified and tracked through year one
  • A liaison for systems and appliance issues in year two
  • A single point-of-contact for items that require builder determination or action
  • Closed loop communication between homeowners and you

Your FirstLink Overview Report, categorizing homeowner calls and providing status and resolution, will be sent monthly.

 

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