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PWSC Careers

Your Rewarding Career Awaits At PWSC

Ask a PWSC employee why they love their job and they’ll tell you:

“PWSC is a great place to work!”

“They take great care of their employees.”

“Exceptional benefits.”

“Friendly, relaxed atmosphere”

“Nice people!”

PWSC maintains a small-company environment where team work is encouraged and everyone pitches in to get the job done. You’ll expand your professional horizons and learn additional job skills to handle new projects as they come along, and will build strong relationships along with way.

We actively encourage career development, and allow employees to take courses that are appropriate to the advancement of their careers. We cover membership costs for professional societies and groups such as home builder associations.

Giving back is important to us. PWSC employees get involved in causes that help children, like Mustard Seed Ranch and Toys for Tots.

We also know how to kick back. Our Fun Committee plans events and milestone parties as well as our annual holiday party for the entire office, so we get the opportunity to enjoy some down time together.

Open Positions

POSITION: SENIOR/DIRECTOR OF RISK MITIGATION

POSITION DESCRIPTION:

The Senior Director of the Risk Mitigation department is responsible for the daily activities of the Warranty Service Support Representatives and Claim Warranty Service Representatives. This includes administration of incoming homeowner calls and written communication related the Home Builder’s Limited Warranty, the Builder’s Limited Warranty and other PWSC products and services. Builder participants in these programs may also call or write with specific questions about the warranty document(s), coverage, dispute settlement process or claim process.

RESPONSIBILITIES:

Direct supervision of the claims and customer service department leaders
- Customer Service team responsible for home owner and builder service support
- Claims team responsible for complaint handling, mediation, arbitration and claims processing
Liaison between builders, home owners, government agencies, and third party arbitration companies
Directly involved with the top tier builders in the United States
Partner with insurance carriers on program underwriting standards and exceptions
Maintain positive working relationships with Department of Housing Development (HUD)
Involved in producing and analyzing Customer Service Reports
Hold and maintain Insurance Licenses in state required to sign-off on recurring reporting requirements as well as reciprocal licenses required for other states
Direct production of and review of Surplus Lines reporting activities.
Identify and implement best-in-class process improvements
Reports to senior executive

DESCRIPTION OF DUTIES:

Hire, train and supervise staff including Claims and Customer Service
Evaluate risk profile of new builder applicants
Oversee data entry into PWSC CRM system
Resolve Complex and High Exposure Claim Activities
Identify and Interpret issues to be elevated to the COO or President
Prepare files for Legal Department Activities
Provide department level reporting
Fulfill Reporting Requirements for State and Local Agencies
Identify coaching and workshop opportunities to assist staff development

QUALIFICATIONS:

Strong understanding of new home construction industry. Experience highly recommended.
Bachelor’s Degree (strongly preferred)
Excellent customer service and listening skills
Strong communication skills (verbal and written)
Player-Coach that works well within a team environment
Self-motivated with a strong level of intellectual curiosity
Detail oriented
Current Property & Casualty Insurance License in Commonwealth of Virginia
Surplus Lines Authority in the Commonwealth of Virginia
Strong leadership / Team Builder with multi-type staff
Well-developed Management Style (Interpersonal Skills)
Able to express high levels of Credibility with Clients & Associates

POSITION: SENIOR ACCOUNTANT

POSITION DESCRIPTION:

The Senior Accountant, under the direction of the VP of Accounting, is responsible for working closely with other members of the accounting department on corporate accounting and execution of financial controls required by parent company and to support corporate objectives and strategies. S/he will perform numerous accounting functions in compliance with generally accepted accounting principles, SEC Reporting, and accepted company accounting practices and procedures.

The ideal candidate has a solid accounting background and knows their debits and credits, understands accruals, is experienced with account reconciliations, looks beyond the obvious to resolve differences, and understands the importance of maintaining accurate and timely records for internal and external reporting purposes. They prefer to figure out solutions on their own, but know when to ask questions. S/he is confident working in Excel, is detail-oriented and able to critically look at information and question something that doesn’t make sense. S/he should exhibit a high level of confidentiality and should be driven to learn and improve.