PWSC Careers

Your Rewarding Career Awaits At PWSC

Ask a PWSC employee why they love their job and they’ll tell you:

“PWSC is a great place to work!”

“They take great care of their employees.”

“Exceptional benefits.”

“Friendly, relaxed atmosphere”

“Nice people!”

PWSC maintains a small-company environment where team work is encouraged and everyone pitches in to get the job done. You’ll expand your professional horizons and learn additional job skills to handle new projects as they come along, and will build strong relationships along with way.

We actively encourage career development, and allow employees to take courses that are appropriate to the advancement of their careers. We cover membership costs for professional societies and groups such as home builder associations.

Giving back is important to us. PWSC employees get involved in causes that help children, like Mustard Seed Ranch and Toys for Tots.

We also know how to kick back. Our Fun Committee plans events and milestone parties as well as our annual holiday party for the entire office, so we get the opportunity to enjoy some down time together.

Open Positions

POSITION: Warranty Administrator, Claims Department

POSITION DESCRIPTION:

This Warranty Administrator role maintains and enhances warranty administration services by providing warranty and coverage information, responds to homeowner and builder inquiries and issues, and resolves problems through conciliation and mediation.

RESPONSIBILITIES:

• Provide for informal conciliation of disputes prior to the need to resort to arbitration. Respond to inquiries from homeowners relative to coverage issues related to their home.  Clarify homeowner issue; determine the cause of the issue; select and explain the best solution to solve the issue; and follow up to ensure resolution.  Prepare written responses to homeowner inquires on coverage or other issues
• Assist and manage in the set up of complaint, arbitration, and claim files, including the gathering of related material. Maintain records by updating information
• Respond and provide guidance to builders on issues related to warranty documents and arbitration issues
• Recommend potential solutions or services to management by collecting information and data and analyzing needs
• Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes
• Prepare quarterly and other periodic reports for outside agencies and the insurer, and for internal use, as required
• Maximize use of company warranty administration system toward the fulfillment of the Company’s mission
• Contribute to team effort by accomplishing related results as needed

QUALIFICATIONS:

• Customer service, conflict resolution experience preferred
• Ability to analyze information, problem solve and make decisions readily
• Excellent verbal and written communication and listening skills
• High attention to detail and focus on quality
• Able to work independently as well as in a team environment
• Computer skills required
• Insurance or construction industry background helpful
• Bilingual (Spanish) helpful

To be considered for new opportunities with PWSC, please send your resume to humanresources@pwsc.com