PWSC Careers

Your Rewarding Career Awaits At PWSC

Ask a PWSC employee why they love their job and they’ll tell you:

“PWSC is a great place to work!”

“They take great care of their employees.”

“Exceptional benefits.”

“Friendly, relaxed atmosphere”

“Nice people!”

PWSC maintains a small-company environment where team work is encouraged and everyone pitches in to get the job done. You’ll expand your professional horizons and learn additional job skills to handle new projects as they come along, and will build strong relationships along with way.

We actively encourage career development, and allow employees to take courses that are appropriate to the advancement of their careers. We cover membership costs for professional societies and groups such as home builder associations.

Giving back is important to us. PWSC employees get involved in causes that help children, like Mustard Seed Ranch and Toys for Tots.

We also know how to kick back. Our Fun Committee plans events and milestone parties as well as our annual holiday party for the entire office, so we get the opportunity to enjoy some down time together.

Open Positions

POSITION:  ASSOCIATE VICE PRESIDENT, RISK MITIGATION

POSITION DESCRIPTION:

The Associate Vice President of Risk Mitigation position is responsible for the daily activities of the Warranty Service Support Representatives and Claims Department. This includes administration of incoming homeowner calls and written communication related to the Home Builder’s Limited Warranty, the Builder’s Limited Warranty and other PWSC products and services. Builder participants in these programs may also call or write with specific questions about the warranty document(s), coverage, dispute settlement process or claim process. Finally, this position oversees the handling of complex construction defect legal issues, such as interpreting contracts, participating in the defense of claims, and active participation in depositions.

RESPONSIBILITIES:

• Direct supervision of the claims and customer service department leaders
  • Customer Service team responsible for homeowner and builder service support
  • Claims team responsible for complaint handling, mediation, arbitration and claims processing
• Oversee local, state, and federal compliance and regulatory issues that pertain to both PWSC and the New Home Construction industry
• Liaison between builders and homeowners and actively participate in dispute resolution activities, such as mediation and arbitration
• Draft and interpret legal contracts and participate in active depositions
• Maintain positive working relationships with Department of Housing Development (HUD)
• Involved in producing and analyzing Customer Service Reports
• Hold and maintain Insurance Licenses in state required to sign-off on recurring reporting requirements as well as reciprocal licenses required for other states
• Direct production of and review of Surplus Lines reporting activities
• Identify and implement best-in-class process improvements
• Act as primary point of contact with multi-national insurance carrier to assist in the underwriting process and make recommendations on claims related issues

DESCRIPTION OF DUTIES:

• Hire, train and supervise staff including Claims and Customer Service
• Oversee data entry into PWSC CRM system including directing systems changes to better capture and report on critical data
• Resolve complex and high exposure claim activities
• Identify and interpret issues to be elevated to the COO or President
• Provide department level reporting
• Identify coaching and workshop opportunities to assist staff development

QUALIFICATIONS:

• JD with active license to practice law
• 3+ years of construction defect litigation
• Excellent customer service and listening skills
• Strong communication skills (verbal and written)
• Player-coach that works well within a team environment
• Self-motivated with a strong level of intellectual curiosity
• Detail-oriented
• Systems and technology orientation. Experience and ability working in CRM or similar systems
• Ability to obtain Property & Casualty Insurance License in Commonwealth of Virginia
• Surplus Lines Authority in the Commonwealth of Virginia
• Strong leadership / team builder with multi-type staff
• Well-developed management style (interpersonal skills)
• Able to express high levels of credibility with clients & associates

To be considered for new opportunities with PWSC, please send your resume to humanresources@pwsc.com