PWSC Careers

Your Rewarding Career Awaits At PWSC

Ask a PWSC employee why they love their job and they’ll tell you:

“PWSC is a great place to work!”

“They take great care of their employees.”

“Exceptional benefits.”

“Friendly, relaxed atmosphere”

“Nice people!”

PWSC maintains a small-company environment where team work is encouraged and everyone pitches in to get the job done. You’ll expand your professional horizons and learn additional job skills to handle new projects as they come along, and will build strong relationships along with way.

We actively encourage career development, and allow employees to take courses that are appropriate to the advancement of their careers. We cover membership costs for professional societies and groups such as home builder associations.

Giving back is important to us. PWSC employees get involved in causes that help children, like Mustard Seed Ranch and Toys for Tots.

We also know how to kick back. Our Fun Committee plans events and milestone parties as well as our annual holiday party for the entire office, so we get the opportunity to enjoy some down time together.

Open Positions

POSITION:  Senior Accountant (SIR Erosion Tracking)

POSITION DESCRIPTION:

The Senior Accountant managing the SIR Erosion Tracking program will develop and operate insurance accounting process for 3rd party warranty company offering warranty and litigation spend tracking services in the homebuilding industry. The new product will solve an industrywide need for consistent and accurate insurance-spending-data tracked by home, region, and policy.

DUTIES & RESPONSIBILITIES:

• The candidate will refine current Excel spreadsheet tracking methodologies and oversee development of a standardized database management system
• The system will track spending by multiple clients in the industry and make it readily accessible to builders, brokers, and insurers
• This is an opportunity to work creatively and logically with C-Suite executives to provide an improved solution to the various industry stakeholders

REQUIRED QUALIFICATIONS: 

• Four years experience of increasing responsibility in insurance accounting, preferably in the General Liability Insurance or New Home Construction industry
• Knowledge of accounting principles and procedures including general ledger functions and month/year-end close procedures
• Ability to quickly analyze financial data and make recommendations
• Creative and logical thinker able to mine data from various accounting ERP platforms
• Strong communication skills to present data to insurers, brokers, and builder representatives
• Easily understand company information and data flows to map where to obtain required data
• Exceptional organizational skills
• Solid analytical and technical skills
• Exceptional Excel, Microsoft Office and accounting software knowledge required
• Detail-oriented, problem-solver
• Self-Starter & Entrepreneurial
• Comfortable working independently from home, meeting weekly with general counsel directing the program

PREFERRED QUALIFICATIONS:

• Experience working with large, new-home construction companies
• Located in Orange County, California (will consider San Diego, Los Angeles or the Inland Empire)
• Flexible to travel 2-6 days per month
• Strong interpersonal and communication skills
• Past experience working with Microsoft Dynamics 365
• Certified Public Accountant (CPA)

EDUCATION & EXPERIENCE:

• Bachelors of Science in Accounting from accredited university

POSITION:  SENIOR/DIRECTOR OF RISK MITIGATION

POSITION DESCRIPTION:

Founded in January 1995, Professional Warranty Service Corporation (“PWSC” or the “Company”) is the leading provider of new home warranty products and administration services to home builders and homeowners across the United States. PWSC has a reputation for designing innovative products and excellent customer service to the new home warranty sector. Since inception, the Company has provided new home warranty products and services for over 2,200 home builders and nearly 1.5 million homebuyers I homeowners throughout the United States. PWSC is headquartered in Chantilly, Virginia.

The Senior Director of the Risk Mitigation department is responsible for the daily activities of the Warranty Service Support Representatives and Claim Warranty Service Representatives. This includes administration of incoming homeowner calls and written communication related the Home Builder’s Limited Warranty, the Builder’s Limited Warranty and other PWSC products and services. Builder participants in these programs may also call or write with specific questions about the warranty document(s), coverage, dispute settlement process or claim process.

RESPONSIBILITIES:

• Direct supervision of the claims and customer service department leaders
  • Customer Service team responsible for home owner and builder service support
  • Claims team responsible for complaint handling, mediation, arbitration and claims processing
• Liaison between builders, home owners, government agencies, and third party arbitration companies
• Directly involved with the top tier builders in the United States
• Partner with insurance carriers on program underwriting standards and exceptions
• Maintain positive working relationships with Department of Housing Development (HUD)
• Involved in producing and analyzing Customer Service Reports
• Hold and maintain Insurance Licenses in state required to sign-off on recurring reporting requirements as well as reciprocal licenses required for other states
• Direct production of and review of Surplus Lines reporting activities.
• Identify and implement best-in-class process improvements
• Reports to senior executive

DESCRIPTION OF DUTIES:

• Hire, train and supervise staff including Claims and Customer Service
• Evaluate risk profile of new builder applicants
• Oversee data entry into PWSC CRM system
• Resolve Complex and High Exposure Claim Activities
• Identify and Interpret issues to be elevated to the COO or President
• Prepare files for Legal Department Activities
• Provide department level reporting
• Fulfill Reporting Requirements for State and Local Agencies
• Identify coaching and workshop opportunities to assist staff development

KNOWLEDGE, SKILL AND ABILITIES REQUIRED:

• Strong understanding of new home construction industry. Experience highly recommended.
• Bachelor’s Degree (strongly preferred)
• Excellent customer service and listening skills
• Strong communication skills (verbal and written)
• Player-Coach that works well within a team environment
• Self-motivated with a strong level of intellectual curiosity
• Detail oriented
• Current Property & Casualty Insurance License in Commonwealth of Virginia
• Surplus Lines Authority in the Commonwealth of Virginia
• Strong leadership / Team Builder with multi-type staff
• Well-developed Management Style (Interpersonal Skills)
• Able to express high levels of Credibility with Clients & Associates

To be considered for new opportunities with PWSC, please send your resume to humanresources@pwsc.com