Submit or Manage a Claim

Your request is important to us and we want to ensure business continuity to the highest level as possible. However, our staff is working remotely and due to COVID-19, you may experience a delay in response. We will make every effort to respond to your email requests and phone calls, as soon as possible. We appreciate your patience and understanding during these unprecedented times.

For all Claims questions or comments or perceived issues, please complete the information below.

Please fill out the details for a single perceived Construction Defect/Deficiency, only providing information on that one issue. You will be asked to provide a photo and specifics on that item.
If you have other issues to submit, you may click “Yes” at the bottom to identify an additional Construction Defect/Deficiency to report. You may submit up to five issues per single Claim submission.

Give Us a Call

Call us at 1-800-850-2799 to speak with a claims representative.

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Send us an email

General Inquiries and Supplies
customersupport@pwsc.com

Complete the Form

Address of Home (Number & Street)(Required)

City, State, Zip Code(Required)

Master Plan Community Name

Project Name

Warranty # (if available)

Owner 1 - Last Name, First Name(Required)

Owner 2 - Last Name, First Name

Primary Email Address(Required)

Hidden

Former Email Field (DO NOT USE)

Phone #(Required)

If the issue is not a Construction Defect/Deficiency, briefly describe the situation and skip to the Signature below.

If the issue is a Construction Defect/Deficiency, state what you have seen, heard, smelled, and/or felt that indicates the existence of the Construction Defect/Deficiency.

Have you contacted your builder regarding this issue?(Required)

When did the condition start?(Required)

If applicable, state how the condition fails to meet the standards or tolerances in your warranty with reference to the relevant standard or tolerance.

State anything else the builder, mediator, inspector, and/or person who is assigned to this Claim should know.

Do you have a photograph(s) of the specific defective condition attached?

YES

Photograph of the specific defective condition. (Up to three files may be submitted)

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, Max. file size: 2 MB, Max. files: 3.

The homeowner or homeowner representative must check the signature box below.

YES

Signature(Required)

I certify this information is true and correct.

By checking this box, you are certifying the data provided in this Form.

Do you have another Construction Defect/Deficiency issue to report?

YES

If the issue is a Construction Defect/Deficiency, state what you have seen, heard, smelled, and/or felt that indicates the existence of the Construction Defect/Deficiency.(Required)

Have you contacted your builder regarding this issue?(Required)

When did the condition start?(Required)

If the issue(s) is a warrantable condition, state how the condition fails to meet the performance standard(s) and associated tolerance(s) as outlined in your warranty. It is important that you reference the relevant standard and tolerance.

State anything else the builder, mediator, inspector, and/or person who is assigned to this Claim should know.

Do you have photograph of the specific defective condition attached.

YES

Photograph of the specific defective condition. (Up to three files may be submitted.)

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, Max. file size: 2 MB, Max. files: 3.

The homeowner or homeowner representative must check the signature box below.

YES

Signature(Required)

I certify this information is true and correct.

By checking this box, you are certifying the data provided in this Form.

Do you have more Construction Defect/Deficiency issue to report?

YES

If the issue is a Construction Defect/Deficiency, state what you have seen, heard, smelled, and/or felt that indicates the existence of the Construction Defect/Deficiency.(Required)

Your response here...

Have you contacted your builder regarding this issue?(Required)

When did the condition start?(Required)

Your response here...

If applicable, state how the condition fails to meet the standards or tolerances in your warranty with reference to the relevant standard or tolerance.

Your response here...

State anything else the builder, mediator, inspector, and/or person who is assigned to this Claim should know.

Your response here...

Do you have photograph of the specific defective condition attached?

YES

Photograph of the specific defective condition. (Up to three files may be submitted.)

Drop files here or

Accepted file types: jpg, pdf, gif, png, jpeg, Max. file size: 2 MB, Max. files: 3.

The homeowner or homeowner representative must check the signature box below.

YES

Signature(Required)

I certify this information is true and correct.

By checking this box, you are certifying the data provided in this Form.

Do you have more Construction Defect/Deficiency issue to report?

YES

If the issue is a Construction Defect/Deficiency, state what you have seen, heard, smelled, and/or felt that indicates the existence of the Construction Defect/Deficiency.(Required)

Have you contacted your builder regarding this issue?(Required)

When did the condition start?(Required)

If applicable, state how the condition fails to meet the standards or tolerances in your warranty with reference to the relevant standard or tolerance.

State anything else the builder, mediator, inspector, and/or person who is assigned to this Claim should know.

Do you have photograph of the specific defective condition attached?

YES

Photograph of the specific defective condition. (Up to three files may be submitted.)

Drop files here or

Accepted file types: jpg, pdf, gif, png, jpeg, Max. file size: 2 MB, Max. files: 3.

The homeowner or homeowner representative must check the signature box below.

YES

Signature(Required)

I certify this information is true and correct.

By checking this box, you are certifying the data provided in this Form.

Do you have more Construction Defect/Deficiency issue to report?

YES

If the issue is a Construction Defect/Deficiency, state what you have seen, heard, smelled, and/or felt that indicates the existence of the Construction Defect/Deficiency.(Required)

Your response here...

Have you contacted your builder regarding this issue?(Required)

When did the condition start?(Required)

If applicable, state how the condition fails to meet the standards or tolerances in your warranty with reference to the relevant standard or tolerance.

State anything else the builder, mediator, inspector, and/or person who is assigned to this Claim should know.

Photograph of the specific defective condition attached.

YES

Photograph of the specific defective condition. (Up to three files may be submitted.)

Drop files here or

Accepted file types: jpg, pdf, gif, png, jpeg, Max. file size: 2 MB, Max. files: 3.

The homeowner or homeowner representative must check the signature box below.

YES

Signature(Required)

I certify this information is true and correct.

By checking this box, you are certifying the data provided in this Form.