M/I Homes Warranty Request Form

Submit a mediation or arbitration request related to your Builder’s Limited Warranty from M/I Homes.

You have reached PWSC’s Limited Warranty Claim Submittal Page for M/I Homes. M/I Homes has a standard protocol for handling warranty requests. M/I’s instructions are as follows:

OUR Customer Care Department practice is for field representatives to investigate warranty requests and thereafter advise in writing of the steps WE will take, if any, to remedy the condition. If YOU disagree with the response provided in writing by your Customer Care representative, YOU must advise your Customer Care representative in writing of your disagreement with evidence and explanation for your position. After YOU have forwarded this information to YOUR Customer Care field representative, a Customer Care Supervisor will review your response and reevaluate the initial decision rendered by the Customer Care field representative. This may require additional investigation or discussion with YOU. Thereafter, WE will render a final decision in writing. If YOU disagree with this final decision, YOU may make a warranty claim pursuant to this LIMITED WARRANTY to PWSC. PWSC will follow the procedures set forth herein.

PWSC is here to facilitate dispute resolution including mediation and arbitration of claims with M/I Homes where necessary. Please complete and submit the form to proceed with your Limited Warranty claim(s).

Complete the Form

Phone

This field is for validation purposes and should be left unchanged.

Address of Home (Number & Street)(Required)

City, State, Zip Code(Required)

Close of Escrow Date

Community/Project Name

Warranty # (if available)

Owner 1 - Last Name, First Name(Required)

Owner 2 - Last Name, First Name

Primary Email Address(Required)

Former Email Field (DO NOT USE)

Phone #(Required)

Warranty Issue

Please provide a detailed description of your warranty issue. If you have multiple items to report, please include only one here. You will have the opportunity to report additional issues later in this form.

Did you report this issue to a M/I Customer Care Department field representative and receive a response in writing explaining the steps M/I would take to remedy the condition or the reasons for the denial?(Required)

Please submit this claim directly to your MI Customer Care Department field representative and ask for a response in writing. PWSC can assist with contact information but will close the claim.

Did you notify your Customer Care Field Representative of your disagreement and provide evidence and explanation for your position and request a Customer Care Supervisor to re-evaluate the initial decision rendered by the Customer Care field representative and to make a final decision in writing?

Please provide evidence and explanation for your position back to your MI Customer Care Department field representative with a request to escalate the claim to a Supervisor to render a final decision in writing. PWSC can assist with contact information but will take no further action.

Describe the Supervisor's final determination.

Explain why you disagree with this final determination. Provide explanation and evidence and support from the warranty or any other authority you believe supports your position.

Do you have a photograph(s) of the specific defective condition attached?

YES

Photograph of the specific defective condition. (Up to three files may be submitted)

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, Max. file size: 2 MB, Max. files: 3.

Do you have a second warranty request or construction deficiency to report?

YES

Second Warranty Issue

Please submit this claim directly to your MI Customer Care Department field representative and ask for a response in writing. PWSC can assist with contact information but will close the claim.

Describe the Supervisor's final determination.

Explain why you disagree with this final determination. Provide explanation and evidence and support from the warranty or any other authority you believe supports your position.

Do you have a photograph(s) of the specific defective condition attached?

YES

Photograph of the specific defective condition. (Up to three files may be submitted)

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, Max. file size: 2 MB, Max. files: 3.

Do you have a third warranty request or construction deficiency to report?

YES

Third Warranty Issue

Please submit this claim directly to your MI Customer Care Department field representative and ask for a response in writing. PWSC can assist with contact information but will close the claim.

Describe the Supervisor's final determination.

Explain why you disagree with this final determination. Provide explanation and evidence and support from the warranty or any other authority you believe supports your position.

Do you have a photograph(s) of the specific defective condition attached?

YES

Photograph of the specific defective condition. (Up to three files may be submitted)

Drop files here or

Accepted file types: jpg, pdf, gif, png, jpeg, Max. file size: 2 MB, Max. files: 3.

Do you have a fourth warranty request or construction deficiency to report?

YES

Fourth Warranty Issue

Please submit this claim directly to your MI Customer Care Department field representative and ask for a response in writing. PWSC can assist with contact information but will close the claim.

Describe the Supervisor's final determination.

Explain why you disagree with this final determination. Provide explanation and evidence and support from the warranty or any other authority you believe supports your position.

Do you have a photograph(s) of the specific defective condition attached?

YES

Photograph of the specific defective condition. (Up to three files may be submitted)

Drop files here or

Accepted file types: jpg, pdf, gif, png, jpeg, Max. file size: 2 MB, Max. files: 3.

Do you have a fifth warranty request or construction deficiency to report?

YES

Fifth Warranty Issue

Please submit this claim directly to your MI Customer Care Department field representative and ask for a response in writing. PWSC can assist with contact information but will close the claim.

Describe the Supervisor's final determination.

Explain why you disagree with this final determination. Provide explanation and evidence and support from the warranty or any other authority you believe supports your position.

Do you have a photograph(s) of the specific defective condition attached?

YES

Photograph of the specific defective condition. (Up to three files may be submitted)

Drop files here or

Accepted file types: jpg, pdf, gif, png, jpeg, Max. file size: 2 MB, Max. files: 3.

Signature

Full Name(Required)