Pre-Claim Administration for Condominium Tower Projects
Pre-Claim Administration for Condominium Tower Projects
When it comes to mitigating risk for condominium tower projects, developers, contractors, and insurance companies have traditionally focused on pre-delivery measures—peer reviews, safety consulting, and quality checks before completion. While these steps matter, they leave a critical gap: what happens in the years after construction?
For up to a decade, unit owners, property managers, and HOAs are left alone to decide how to manage the property and what to do if they believe anything has gone wrong. Perceiving no other recourse, they often contact lawyers, who routinely advise suing for anything and everything before the statute runs.
Leading public builders have long closed this gap with robust warranties, maintenance guidelines, streamlined claims processes, and dedicated customer service through the statute of repose. For single-purpose entities developing high-rise projects, the stakes are even higher—yet these entities typically devote far fewer long-term resources.
That’s where PWSC comes in. For over 30 years, we’ve partnered with builders of every size to deliver industry-leading warranty and risk management solutions. PWSC provides a comprehensive suite of services designed to protect complex projects throughout the statute of repose. From consulting on risk management provisions in legal documents, to providing a dedicated portal and ten years of proactive homeowner and HOA support, PWSC ensures protection through the statute of repose.
Better for:
Developers
Enhance customer warranty experience and add measures to resolve disputes early to reduce or avoid litigation.
Contractors
Reduce the workload and spend that comes from responding to and resolving homeowner warranty requests.
Insurers
Limit claims with PWSC addressing defects and disputes before they escalate and access fulsome claim data.
Homeowners
Work with friendly and knowledgeable construction experts to resolve warranty requests quickly.
HOAs
Ensure warranty items are addressed and maintenance schedules are followed with annual site reviews.
Property Managers
Streamline and centralize warranty requests for all components of the building, whether residential or commercial.
PWSC is there from initial planning through the statute of repose. Pre-Claim Administration stops claims before they start, resolving legitimate issues quickly and stopping illegitimate issues from escalating.
Risk Areas to Consider
How it works:
- PWSC surveys the project’s legal landscape and shares results with the builder and insurer. This includes a long list of legal considerations, such as requirements for HOA turnover and to inform unit owners and get their consent before commencing litigation.
- PWSC evaluates the warranty and other risk mitigation documents and strategies considering the legal landscape. The review includes HOA governing documents, construction agreements, the homeowner and HOA warranty, and many more.
- PWSC establishes each unit and common area in its builder and homeowner portal for data to be collected throughout the project, at closing, and through the statute of repose.
- Warranties, guidelines, and other support are built into the portal for HOA and unit owner access to help avoid claims. The portal is configured for owners to submit detailed requests with photos and get rapid and professional responses without hiring counsel.
- PWSC consults with the builder and carriers to establish a funding mechanism and protocols for warranty repairs and claim responses. Workflows are customized to meet individual business and brand needs.
- PWSC engages with the property manager and HOA as the warranty provider and HOA liaison and ensures all parties have multiple, easy ways to request warranty assistance.
- PWSC reviews the warranty and maintenance manual with the HOA and management company and makes plans for annual inspections, meetings, and reporting. For example, we review condominium act requirements such as Florida Section 718.203(4), which make coverage contingent on performing required maintenance.
- PWSC issues the warranty, other key documents, and portal access to each unit owner and the HOA.
- PWSC provides a fulsome customer care experience to the HOA and unit owners for all warranty requests, engaging the builder, general contractor, trades, and its own vendor network according to the established protocol to affect warranty repairs.
- PWSC mobilizes experts onsite where necessary to resolve claims with direct personal interaction.
- PWSC conducts an annual site inspection with the HOA and management company and reports findings to the HOA, builder, insurer, and management company; attends HOA meeting to present findings.
- PWSC assists with any right-to-repair notices by assembling request, repair, and communication records from the portal.
- PWSC provides regular reporting of claims by type, frequency, cost, response time, property damage, etc.
Talk To An Expert
There is no one-size-fits-all.
Whether you are a builder, property manager, insurance agent, or homeowner, our team of home experts is available to discuss your needs, your wants, and your challenges to get to the right home warranty solution.
Call Us
800.850.2799
Related Articles
Your Condo Project May Be Finished but Is Your Liability?
What every condo developer should know about Florida’s three warranty and negligence claim timelines. Completing a Florida condominium project is a major milestone, but your