FirstLink Customer Care
With FirstLink, PWSC’s experienced customer care team delivers real-time support to address your home buyers’ questions and warranty requests, taking the burden off you and your team.
What Works for You?
Select from two levels of service to save time, save money, and save the hassle of first year calls and requests.
| Concierge | Essentials | |
|---|---|---|
| PWSC takes all customer calls, emails and requests submitted via our Homeowner Portal. | ||
| Materials are provided to direct homeowners to our team. | ||
| A FirstLink team member will triage all requests and correspond with your team for evaluation and repairs when needed. | ||
| Regular reporting is provided, including the issue type, correspondence timeline, and home closing data. | ||
| PWSC retains information and documentation for a full 10 years. | ||
| PWSC schedules evaluations and repairs directly with your trades. | ||
| PWSC manages communications through the repair to ensure completion. | ||
| Additional reporting is available. |
Why It's Worth It
Improve Online Reviews
Our construction experts educate homeowners and set clear coverage expectations, resulting in higher customer satisfaction and better reviews.
Maximize Efficiency
When our team is focused on keeping your buyers happy after closing, your team can prioritize your new construction work.
Done Faster, Done Right
A focused team also has more bandwidth to complete timely follow-up and ensure repairs are done on time and as expected. Our extra communications lead to faster resolutions.
Reduce Claims
When buyers don’t get a quick response, they may seek a legal resolution. With decades of focus on dispute resolution focus, our team is highly qualified to ensure customer satisfaction before claims escalate.
Save Time
Builders spend just shy of 20 hours on average administering warranty work in the first year of each new home. Save precious time for your busy team!
Save Money
Builders spend an average of $760 just to administer the warranty work in the first year of each new home. That’s not including any of the actual repair work!
FirstLink Customer Care
Tailored Solutions With Your Budget In Mind
- Multiple levels of service
- A seamless extension of your team
- Proven ROI
Combine with...
Insured Warranties
- Specific Standards
- Real Insurance/Risk Transfer
- Home Builder Expertise From A Neutral 3rd Party
Builder-Backed Warranties
- Industry-leading claim service
- Proven dispute resolution strategies
- Simple, flat rate pricing
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Talk To An Expert
There is no one-size-fits-all.
Whether you are a builder, property manager, insurance agent, or homeowner, our team of home experts is available to discuss your needs, your wants, and your challenges to get to the right home warranty solution.
Call Us
800.850.2799
